Shipping & Returns

Shipping

Orders are typically delivered within 5–7 business days. Once your NeuroRelief Neck Therapy System ships, you’ll receive tracking information so you can follow your order along the way.

60-Day Money-Back Guarantee

We want you to feel confident trying NeuroRelief. If the NeuroRelief Neck Therapy System isn’t the right fit for you, your order is backed by our 60-Day Money-Back Guarantee.

To request a return, contact us within 60 days of delivery and we’ll provide instructions for the return process.

Returns & Refunds

Please contact us before sending a product back so we can provide the correct return instructions. Once your return is received and approved, your refund will be processed back to your original payment method.

Need Help?

If you have questions about your shipment, tracking, or return, please contact us and we’ll be happy to help.

I deliberately did not add things like “customer pays return shipping,” “product must be unused,” or exact refund-processing days because we haven’t established those terms yet and I don’t want us inventing a policy.